Help Center1. What payment methods or currencies can I use for recharging?
We accept USDT from the following chains.
ERC20 (Ethereum)
BSC20 (BNB Smart Chain)
TRC20 (TRON)
2. Are there any fees charged, and what is the rate of the fee?
Recharging generally does not incur any transaction fees. We only charge subscription fees, which are typically 25% of the subscription amount.
3. Why is it important to use the correct USDT contract address?
Using the correct contract address can help avoid the following issues:
a.Sending to the wrong address: Ensures that your funds are not lost or hard to recover.
b.Compatibility issues: Different blockchains have different USDT contract addresses. Sending to the wrong blockchain can result in lost funds.
c.Fraud prevention: Clearly listing the official contract addresses helps users identify and avoid scam addresses, protecting their funds.
4. What should I pay attention to when making a recharge?
Ensure that you use the correct USDT contract address and corresponding blockchain.
Double-check the address to avoid funds being lost due to input errors.
Pay attention to the minimum recharge amount to ensure your recharge is credited.
5. What if I accidentally send USDT to the wrong address?
Unfortunately, if USDT is sent to the wrong address, it can be very difficult to recover the funds. Please make sure to carefully check the address before sending and ensure it is correct.
6. How long does it usually take for a recharge to be credited?
The specific time for recharging to be credited depends on the chosen payment method and the processing speed of the funding source.
7. How do I confirm if a recharge is successful, and how do I view recharge records?
If the recharge is successful, your account balance will increase accordingly. You can also view the recharge records in the details of your account wallet, where the recharge time, amount, and status are usually displayed.