Help Center1. Does my account have security measures, such as setting a security password or two-factor authentication?
2FA is used for withdrawal and account termination
2. What should I do if I forget my registered email/password? How do I reset my password?
You can login with your user id. For resetting of password, there is a reset password link on the login page. Follow the instructions to reset your password.
Change Email Guide
Reset Password Guide
Reset PIN Guide
Forgot Password Guide
Forgot PIN Guide
3. Can I use the same account on multiple devices?
Yes, typically you can use the same account on multiple devices. We do not have any restrictions on the number of devices you can log in with.
4. Can I share my account with others?
Under normal circumstances, accounts should not be shared with others as it may involve security and privacy issues. We recommend safeguarding your account information and ensuring that only you use it.